Troubleshooting HP Smart App Installation on Windows 10 Laptop

Resolving HP Smart App Installation Issues on Windows 10

Having printer issues on Windows 10? HP’s Smart App aims to provide an all-in-one solution for managing HP printers and scanners, but many users struggle with getting the app installed properly. If HP Smart App is failing to download or open after installation, don’t panic – the problem is likely fixable with a few targeted troubleshooting steps. We’ll walk through several methods to get HP Smart functioning again, so you can get back to printing and scanning.

Checking System Requirements

Before trying any complex fixes, verify that your Windows 10 PC actually supports running HP Smart. While the app is designed for Windows 10, your specific device still needs to meet certain hardware and software requirements laid out by HP.

Navigate to the Microsoft Store listing for HP Smart App and look for the minimum system requirements. Ensure your Windows version, RAM, processor speed, and other specs match what’s listed. If your computer is too outdated, you’ll need to upgrade your hardware before HP Smart will work properly.

Why is my HP Smart app not installing?

Previous response here from a MS rep said to delete and reinstall the HP Smart App from the MS store because the app is probably corrupt. I did that and now it won’t even install, which probably means the app in the store is broken, or else someone needs to provide a link from microsoft to install the missing file. This thread is locked.

What should I do if my HP printer is not working?

If problems persist, then make sure your printer is compatible with Windows 10. If your printer is compatible with Windows 10, download and run the Print and Scan Doctor to detect and fix isses. If problems persist, reinstall the latest HP printing software. Download and Install the latest HP printer software and driver.

Also check for any available Windows updates by searching for "Check for updates" on your computer. Install all updates before trying to run HP Smart again. Updates frequently include bug fixes and optimizations that can resolve app issues.

Confirming Internet Connectivity

The next step is ensuring your Windows 10 device can maintain a steady internet connection. HP Smart requires an internet connection for core functionality like printer registration, firmware updates, and accessing cloud printing services.

If your Wi-Fi or ethernet connection drops frequently, apps like HP Smart may fail to download or crash unexpectedly. Troubleshoot your network connection by restarting your router, checking Wi-Fi signal strength, and visiting network status settings on your Windows PC. Tethering to a mobile hotspot via your smartphone can also bypass any home network problems temporarily.

For laptop users, make sure to disconnect from any VPN or proxied connections before installing apps. Being behind a VPN can block access to app stores.

Verifying Location Settings

Your Windows region settings can also prevent installing apps properly. HP Smart availability varies by country, so having an incorrect region configured may make the app seem unavailable.

Where can I download the HP Smart app?

Download the HP Smart app from 123.hp.com (Android, Apple iOS), HP Smart – Microsoft Store (Windows, in English), or HP Smart – Mac App Store (macOS, in English). Having trouble downloading the app? Go to Unable to download and install the HP Smart printer app for more information.

How to download HP Smart app?

The HP Smart for Windows application is available in the Windows Apps – Microsoft Store Open the Search bar and type: HP Smart Click and download

Go to Windows Settings > Time & Language > Region and confirm your Country/Region is set correctly for your location. This ensures you access the proper Microsoft Store for your area.

Running Windows Store Troubleshooter

If you still can’t install HP Smart, the built-in Windows Store Troubleshooter can automatically detect and repair common issues.

Hit Windows Key + X to open the Power User menu and select "Settings." Go to Update & Security > Troubleshoot > Additional Troubleshooters. Scroll down and select the "Windows Store Apps" troubleshooter then click "Run."

This troubleshooter checks app cache, re-registers system files, and diagnoses other problems that may block installing apps from the Microsoft Store. Follow any steps provided after it completes.

Resetting Windows Store via Command Prompt

For more stubborn app issues, resetting the Windows Store itself through Command Prompt often does the trick.

Search for "Command Prompt," right-click it, and select "Run as Administrator." Then enter the following command and press Enter:

WSreset.exe

After the Store resets, reboot your system. HP Smart should now install cleanly from the Microsoft Store app.

How do I connect my HP printer to HP Smart?

Open HP Smart. If this is the first time you are opening HP Smart, the app attempts to detect and set up the printer. If this is not the first time you are opening HP Smart, click Add Printer or the plus sign to find the printer. On the connection type screen, select Wi-Fi, USB, or Network.

How do I install the HP Smart printer app?

Go to Unable to download and install the HP Smart printer app for more information. If you are setting up the HP Smart app for the first time, you must create or sign in to an HP account to access all printer functions. Add your printer to HP Smart and follow the guided setup to connect to your computer or mobile device.

Reinstalling HP Smart App

As a last resort, uninstall HP Smart entirely using Settings > Apps > Apps & Features, then reinstall fresh from the Microsoft Store app. This wipes out any corrupted files or registry entries so you essentially get a clean slate.

Be sure to follow all the connectivity and region steps above when reinstalling, as the same problems may recur if underlying conditions haven’t changed.

Contacting HP Support

If no combination of the above solutions successfully gets HP Smart App working again, reach out directly to HP’s technical support team. HP can provide individualized troubleshooting advice tailored to your specific Windows setup.

For the best print, scan and fax support, be ready to provide your HP product name, serial number, and precise Windows version. HP’s online chat, email, and phone contact options make getting expert assistance quick and easy.

Why did hp uninstall the smart app?

Uninstalled the HP Smart App because the app was showing the printer offline, when the printer is not offline. Can print and scan with no issues. Was recommended to uninstall and reinstall the smart app, now can’t find where to reinstall it from. Which driver contain the smart app for HP Color LaserJet MFP M479fdw ? 05-20-2020 09:38 PM

How do I install HP Smart?

The HP Smart application is intended for use (primarily) on non-Windows devices (iOS and Android). After you remove the application from your Windows computer, Restart the computer and log in. Open the Windows Store to find and download the HP Smart Application. After the application is installed, Restart the computer and log in

Can I use the HP Smart app on a non-Windows device?

Depending on what you are trying to do with the application on your Windows machine, you might want to switch on the “camera” and / or the “microphone” in ther App settings. The HP Smart application is intended for use (primarily) on non-Windows devices (iOS and Android).

Can’t open HP Smart app?

Open Windows Start (click on the white window pane in the Taskbar) Search and open the Windows Store Search for HP Smart Click and Download Reference and How-to HP Smart for Windows Learn how to use HP Smart on your Windows 10 computer Open the Software and Drivers Support Website for your printer > Check the Box Get the App

With a bit of dedicated troubleshooting, you can get HP Smart up and running again on Windows 10. Just take things step-by-step to identify the root cause, whether it’s outdated hardware, network issues, or corrupted system files. Pay special attention to app store region settings as well. Don’t hesitate to tap HP’s technical experts either – they deal with app install problems daily. You’ll be scanning and printing again in no time.

References

How do I download the HP Smart app?

The HP Smart for Windows application is available in the Windows Apps – Microsoft Store. Open the Search bar and type: HP Smart. Click and download . and / or . Access the Store from your Windows Start screen: Open Windows Start (click on the white window pane in the Taskbar) Search and open the Windows Store. Search for HP Smart. Click and Download